Teachable Moments

A good time to educate customers about onsite treatment is when a system is failing. But there’s another time that’s even better.

It’s amazing at times how many people misunderstand septic systems, and the depth of the misunderstanding.

In one rural community where I lived, a tradition after a house party was for the guests to chip in enough money to have the septic tank pumped — the assumption being that all...

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