Onsite Insights: Customer Care Never Goes Out of Style

Thriving in a location near the economically troubled Detroit metro area, Janette & Son’s Excavating concentrates on customer service, professional training and diversification into septic pumping.
Onsite Insights: Customer Care Never Goes Out of Style
The Janette & Son’s crew includes, from left, Matthew Kidd, Ron Germain, David Janette, Tim Vallette and Darnell Janette. They are shown in the company yard with a fleet of work trucks.

Detroit has been on a long slide; no news there. But the same is not true of the sprawling area surrounding the blighted city. There are new office parks and new houses. Farther out the municipal sewers stop but building continues, and here on the edge of the metropolitan area is...

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