'Rightsizing' Ensured Coleman Lyttle Sr. He’d Be Able to Continue Providing a Personal Touch

Direct and honest is the only approach to customer communication at Virginia’s Stamie E. Lyttle Co.

'Rightsizing' Ensured Coleman Lyttle Sr. He’d Be Able to Continue Providing a Personal Touch

  A crew member operates a Kobelco excavator as workers build trench lines for an onsite project in a state park.

Email Stamie E. Lyttle Co. (SELCO) or call the office in Richmond, Virginia, and both are answered promptly — by people.

“My parents believed that the personal touch was a keystone of providing quality service,” says Coleman Lyttle Sr., SELCO’s 66-year-old owner. “Those...

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